related to Your use of Ablock Inc, You selected or initiated via the www.ablockplus.org" website. It's in Your interest to read the
following termsand conditions carefully before You decide to opt for our Services, because they apply to the service plans we offer to You. if You are completely
satisfied with our stated terms then You should click on the "I Accept" or "Agree" button only.
Here we define certain "terms" we use, to facilitate clear understanding about our Services:
Software, materials, Services, and other related information. "You" or "you" You simply means You, our customer. It encompasses any individual or a company You are acting on behalf of.
"Ablock Inc Certified Technicians"
All technicians and specialists Ablock Inc employs and certifies to perform the Services for You under this agreement.
Online content of any type made available to download from the Ablock Inc website. Such content includes web casts, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kinds. However, a material doesn't include the design or layout of the Ablock Inc site.
The materials available for download from the Ablock Inc web site are proprietary and copyrighted works of Ltd.
Software is a computer program of any kind delivered via download, CD/DVD or other media, or through other delivery method, such as client and/or network security software. The software include the ones developed, marketed, and distributed by Ablock Inc or any third-party software. They are protected under copyright, trade secret, unfair competition, and other laws. Their usage is governed by respective agreements such as a license agreement or user agreement that accompanies or is included in the software, ordering documents, exhibits and other applicable License terms.
A software is also referred to as the support software tool in the terms and conditions laid here
The Services Ablock Inc provides are as per the prescribed terms and conditions. Ablock Inc provides technical support Services over phone,through a live chat session on Your computer, or by gaining remote access to Your PC. To avail our Services, You need to call us on our toll-free number and explain the problem(s)you are facing with Your PC, to any of the Ablock Inc Certified Technicians on-board. Our technician will then, upon Your permission, take remote access of Your PC, diagnose it, and explain the exact cause of the problem to You. He may also suggest plans on offer by Ablock Inc that You can opt for. However You need to make requisite payment beforehand to get Your PC fixed. In case You don't opt for any of the plans on offer, the technician will not be able to rectify the problem(s). In an effort to continually enhance the usability and performance of its products and Services, Ablock Inc reserves the right to modify the Services on offer.
To deliver the Services, Ablock Inc Certified Technician must access Your computer remotely. A high-speed Internet connection is recommended to ensure smooth and hassle-free delivery of Services and it's Your responsibility to make it available to our technician. You also need to assist the technician in whichever means possible while he diagnoses and repairs Your computer. And if You fail to cooperate with our technician, it can consider be considered as breach of agreement. You are also required to let our technician decide on the procedures to follow while he accesses Your computer remotely.
Support Software Tool during a Remote session, a Technician May:
- Ask and assist You to download and install the support software.
- Assist You to use the remote assist tool and facilitate remote access.
- Utilize certain third-party software, which will be removed upon completion of our Services. The support software or any other third-party software under discussion (also referred to as remote assist tool or support software tool) is the property of Ablock Inc or the respective third-party software provider. By agreeing to these terms and conditions, You allow our technician to install and utilize whatever support software tool deemed necessary to diagnose and repair Your PC.
Our Services Include
The Services Ablock Inc provides through its technicians include-
(i) PC optimization;
(ii) Diagnosis and removal of online threats;
(iii) installation and updates of operating system, antivirus and other software applications and utilities;
(iv) Resolution of software, network, and connected peripheral or device-related issues. In addition to the above mentioned Services, our technicians may also recommend certain software and Services for general upkeep of Your PC. In spite of what initial diagnosis may convey, certain personal computers may not be able to receive the Services. Commercially reasonable effort Ablock Inc trains and certifies its technicians to put in commercially reasonable effort while they diagnose and fix the problems with Your PC. If, due to any reason whatsoever, a technician is unable to resolve the issue, You will NOT be liable for charges of any kind to Ablock Inc. If while diagnosis, our technicians determine that the issue is beyond our support boundaries (out-of-scope issues), they may use commercially reasonable efforts to refer to the appropriate alternate destination, yet they will not facilitate access for You.
Availability of Services
Sometimes, due to system maintenance or upgrade, the Services Ablock Inc has on offer may not be available in Your time zone or geographical location.
Termination of Services
Though You had all pre-requisites required to troubleshoot an issue, still the problem was not addressed till the time account was active. If we find Your problem to be out of scope for a particular plan, yet by mistake You were charged for the service.
30 days (7 days for per-incident plans) have not passed after the issue was last worked upon by our technician.
Ablock Inc makes it clear that we do not hold any information about the credit card of a customer. We will not make any charges without Your permission. You are entitled to shift from a three monthly/six month plan to an incident plan and in that case Ablock Inc will accommodate Your payment as per the terms and conditions stated by the accounts manager at that time.
Responsibilities For You
By availing our Services You agree that:
- You are the owner of the computer You intend to register with Ablock Inc and the license holder of the software You've installed in it.
- Your use of our Services is Your sole discretion.
- You have complete access to all hardware and software installed in Your PC.
- All details You've provided to Ablock Inc (name, address, credit card information, etc.) is correct to the best of Your knowledge.
Per-incident plans address one incidence and fees will be charged accordingly for these plans. They cater to a specific issue or problem in Your computer, with a follow-up upon request within seven working days on the same issue.
For Per-incident plans, following warranty applies:
If we are unable to rectify the problem with Your computer, and You've complied to all terms and conditions laid herein, then we won't charge You anything for this per-incident service. You can call us within seven days from the day You first received our per-incident service, in case the problem recurs. We will use commercially reasonable efforts to rectify the problem without any additional charge. If we are unable to rectify the problem, we will refund the fee You paid for the per-incident service.
Exclusion form Services (Tabular Form)
The following are exempted from the Services:
- All items and activities that are not covered by the terms of a Plan Order
- All Services that fall beyond duration limitations of the Plan Order
- Diagnosis of a problem and subsequent support that got interrupted due to a hardware issue with Your PC or equipment, of if we find its configuration beyond our control
- If we find the software including the operating system and the software added to the registered hardware are out of the scope for the service plan
- Problems that may and do result from: ? External hazards that include accident, abuse, misuse or problems with electrical power ? Problems caused as the product was not used as per the instructions from the manufacture ? Issues caused due to the usage of accessories, parts, and components that are not compatible with the product ? Refusal to follow instructions from Ablock Inc technicians to resolve a problem e) Issues caused due to hardware-related glitches
- Payment for the Services
The charges for the Ablock Inc Services that You opt for will be quoted through the telephone or may be mentioned on the website. We will charge for the Services through Your Credit Card and the amount includes the charges for Your selected Service along with applicable taxes, if any.
For Services that You avail through our site: (1) Ablock Inc is given the right to charge Your Credit Card or any other valid payment mode chosen by You and recognized by Ablock Inc (2) All payments for Services is required to be done at the time of the purchase or prior to accepting any Ablock Inc service, unless Ablock Inc agrees so in writing. (3) Ablock Inc is entitled to collect an interest at lesser of 1.5 % per month or the highest amount permitted by law on any amounts unpaid when due (4) You agree that Ablock Inc is not obligated to provide Services if the payment are not done as required.
Credit Card Billing
Ablock Inc may ask You to provide a credit card number from a card issuer so that we can activate Your service. By providing us the credit card number, You are authorizing us to charge and/or place a hold on Your credit card with respect to any unpaid charges for Services or any related equipment. Hereby the issuer of the credit card is authorized to make payments mentioned herein without demanding a signed receipt. This also means that You agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and You agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts.
You also authorize Ablock Inc and/or any other company who is involved in billing products or Services, or acting as billing agent for Ablock Inc to continue to attempt to charge and/or place holds with respect to all amounts mentioned herein, or any portion thereof, until payment of such sums are met in full.
You are entitled to update Ablock Inc about the credit card details at any time asked for, and at any time You feel the previously informed details have become invalid. We also inform that neither Ablock Inc nor any Ablock Inc affiliated company can be held responsible for any non-sufficient funds or other charges incurred by You as a result of attempts to charge, and /or place holds on, Your credit card.
You also hereby agree that:
The information may be sent to other countries that may have less protective data protection laws than Yours. However, while doing so, its Ablock Inc's responsibility to ensure that the data receives adequate levels of protection.
The information may be disclosed to any law information agency upon demand as required or permitted by the law of the land or in response to a subpoena or other legal process.
The information may be shared to research organizations and security software developers if it is meant to promote awareness, detection, and prevention of Internet security risks. Ablock Inc may use the information gathered from such statistics to publish reports or changing trends in security risks.
Unlawful and Non-Commercial Use Limitation
Personal and Non-Commercial Use Limitation
Hereby You agree that the Services, materials and software are solely for Your personal and non-commercial use, unless specified otherwise. You are not entitled to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, transfer, or sell any information, software products, or Services provided by Ablock Inc.
Use You are not allowed to use any software, materials, or Services for any unlawful or prohibited activities. These include use of Services, materials, or software to damage, disable, overburden, or impair any Ablock Inc server, or any connected network or networks; or interfere with the use and enjoyment of materials, software, or Services by other Ablock Inc customers.
Your attempt to gain unauthorized access to any of the Ablock Inc websites, materials, software, or Services is also illegal. In addition, access to other accounts, computer systems or networks connected to any Ablock Inc server or to any of the Ablock Inc websites through hacking or password mining is also prohibited is strictly illegal.
Any other use of Ablock Inc's software, materials, or Services unless clearly stated in the plan order is prohibited. Ablock Inc reserves the right to execute, copy, modify, display, transmit, distribute, manufacture, use, and sale any of its software, materials, or Services. Acts of reverse engineering or decompilation are also strictly prohibited.
Other Vital Information
Disclaimer of warranty
Ablock Inc, to the maximum extent permitted by law, disclaims warranties of all kinds, whether expressed or implied, in equity or at law,
including implied warranties of merchantability, fitness for a particular purpose, quality and non-infringement. We also do not assure that our Services will
meet all requirements of the user nor do that the Services will be provided in an uninterrupted manner. Ablock Inc also do not guarantee that our
Services will be completely reliable to meet up Your expectations. We also do not warranty for any third party product.
If the product is under warranty we recommend you to contact your OEM for support, although you always have an option to avail our services at your cost.
Limitation of Liability
Unless mentioned otherwise, Ablock Inc, its affiliates, employees, agents, licensors, and suppliers cannot be held responsible for any direct, indirect, special, exemplary, incidental, punitive or consequential damages caused from (a) the use of Services, (b) any delay or inability to enjoy the Services, (c) any issue related to the warranty of a third party product or Service (d) issues caused to the computer as a result of unauthorized third party access. Ablock Inc is not responsible for any costs of procurement of substitute goods or Services. All actions after three months of damage, be it due to any reason, will stand null. Our Services do not cover restoration Services, repair Services, lost or expected profits, lost or corrupted data, lost or deleted work, or lost or damaged personal files. Ablock Inc has the authority to change the Services without any prior notice.
- Force Majeure
- Ablock Inc cannot be held liable for any delay or interruption of Services due to any natural disaster including flood, earth quake, storm, or any sudden strike by fire, or war, armed conflict, terror act, boycott, riot, release of toxic substance or explosion, which is not under the control of us. We cannot be held responsible for delays caused due to issues with the Internet connection.
Hereby You agree to indemnify, defend, and hold Ablock Inc along with its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers and any third-party Web site providers harmless from and against all claims made against demands, actions, liabilities, losses, expenses, damages, and costs. This include actual attorney charges caused as a result of You violating the conditions of the Terms of U.S., or any misuse or abuse of a Service that can lead to infringement or infringement caused by any other user of Your account of any intellectual property or other right of Ablock Inc.
This also means that You have agreed to cooperate with us as required to defend any claim by Ablock Inc. We hold full right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You and agree that You will not indulge in any act to settle a matter without the permission of Ablock Inc, unless permitted by us in written form. Hereby You are also liable to inform Ablock Inc about any unauthorized use of Your account any other breach of security as soon as it comes to Your notice.
The ownership of all proprietary rights in the Services, the Ablock Inc Websites, the Support Software Tool, and in all trade names, trademarks and service marks associated or displayed with the Services are retained by Ablock Inc or its licensors or suppliers. This prevents You from removing or defacing any copyright or trademark notices or other proprietary rights of Ablock Inc.
All Ablock Inc Services, Support Software Tool and related technical data and Services (collectively "Controlled Technology") are subject to import and export laws of the United States, specifically the U.S. Export Administration Regulations (EAR), and the laws of any country where Controlled Technology is imported or re-exported. Hereby You accept to meet the terms with all relevant laws and agree that will not indulge in any export of Controlled Technology in contravention to U.S. law nor to any prohibited country, entity, or person for which an export license or other governmental approval is required. You also accept that no Controlled Technology for use in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such arms will be sold or exported at any cost.
In case we find any provision of the Terms of Service invalid or unenforceable, that portion shall be enforced to the maximum possible extent and all other provisions contained
in the Terms of Service will remain in full force and effect. The failure from the part of Ablock Inc to enforce any provision of the Terms of Service shall not be
deemed a waiver of such provision nor of the right to enforce such provision.
Third Party Products
Ablock Inc may suggest You to opt for, buy or install and use certain third party software or Services ("Third Party Software"). As the Third Party Software is licensed by the respective owners or licensees of the Third Party Software, You are required to comply with the terms and conditions set forth by those particular owners or licensees before installing Third Party Software in Your computer, even though assisted by Ablock Inc Ctechnician in the acquisition, installation, and/or use of the same. We cannot be held liable for the guarantees made that third party at any cost.
If you opt for our technical assistance, it's your responsibility to adhere to the terms and conditions under which you licensed the third party software or equipment. We are not an authorized service provider for any Third Party Software or equipment nor do we make any representation in this regard. It's your responsibility and is in your best interest to acquire any additional rights mandatory for us to impart support for your Third Party Software or equipment. You also accept that unauthorized access to any Third Party Software or equipment may void the warranty you have against that product or equipment. We also recommend that, in case your product is under warranty, you contact your respective Third Party Software or equipment provider, however you can always avail our services at your cost.
Third Party Services
When it comes to the matter of Services by the Third Party, Ablock Inc may suggest opting for one, but does not hold any responsibility for the same.
The decision to go for a Third party Service is completely made by You and thereby You cannot hold Ablock Inc responsible for any error happening later.
By choosing a Third Party Service, You agree to follow the terms and conditions set by the Third Party and any violation of such third party provider's
terms of service may end up the termination of Your customer account and use of service.
Ablock Inc, along with the user of its service agree not to violate any law of the land and to settle all disputes as per the laws of the United States of America.